PromoLink | www.promolink.com.au | Last updated: July 2026
These Terms and Conditions (“Terms”) govern your use of the PromoLink website at www.promolink.com.au and any purchase of products or services from PromoLink (“we”, “us”, “our”). By placing an order or using our website, you agree to these Terms.
PromoLink is an Australian-owned promotional products supplier based in Glen Iris, Victoria, Australia.
1. Acceptance of Terms
By accessing our website, requesting a quote, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and any additional policies referenced herein, including our Privacy Policy. If you do not agree, please do not use our website or services.
2. Orders and Quotes
2.1 All quotes provided by PromoLink are valid for 30 days from the date of issue unless otherwise stated.
2.2 An order is only confirmed once we have received your written approval (including artwork approval) and payment of any required deposit.
2.3 We reserve the right to decline any order at our discretion.
2.4 By placing an order, you confirm that you have the legal right to use any logos, trademarks, images, or artwork submitted for decoration. PromoLink accepts no liability for any intellectual property infringement arising from artwork provided by the customer.
3. Pricing
3.1 All prices displayed on our website are in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated.
3.2 Prices are subject to change without notice. The price applicable to your order is confirmed at the time of quote acceptance.
3.3 Freight and delivery charges are additional and will be quoted separately unless otherwise stated.
3.4 Setup and artwork fees may apply for certain decoration methods and will be disclosed in your quote.
4. Payment
4.1 Payment terms are as stated on your invoice. Standard terms are payment in full prior to production commencing, unless a credit account has been established.
4.2 We accept payment by credit card (Visa, Mastercard, Amex), PayPal, and bank transfer (EFT).
4.3 For orders over a specified value, a deposit may be required before production begins. This will be advised in your quote.
4.4 Overdue accounts may incur interest charges and may be referred to a collection agency. PromoLink reserves the right to recover all reasonable costs of debt collection.
5. Artwork and Decoration
5.1 PromoLink provides free artwork preparation on every order. Where possible to be added we will prepare your artwork for the chosen decoration method and send you a digital proof for approval before production.
5.2 Production will not commence until you have provided written artwork approval.
5.3 Once artwork is approved, you accept full responsibility for any errors or omissions in the approved artwork, including spelling, layout, colours, and sizing.
5.4 Colour matching: due to the nature of different decoration methods and substrates, PromoLink cannot guarantee an exact colour match to on-screen representations or Pantone references. Where exact colour matching is critical, please advise us prior to ordering.
5.5 Minor variations in decoration position, size, or colour between products within the same order are considered acceptable tolerances in the promotional products industry.
6. Production and Lead Times
6.1 Standard production times are 10–15 business days from artwork approval. Rush production (5–7 business days) is available for most categories at an additional charge.
6.2 Lead times are estimates only and may vary due to supplier availability, public holidays, or circumstances beyond our control.
6.3 PromoLink will not be liable for any loss or damage arising from delays in production or delivery, including delays caused by freight carriers.
7. Delivery
7.1 PromoLink delivers Australia-wide. Delivery timeframes depend on your location and the freight carrier used.
7.2 Risk of loss or damage passes to you upon delivery of the goods to the freight carrier.
7.3 You are responsible for providing accurate delivery details. PromoLink will not be liable for delays or failed deliveries caused by incorrect address information.
7.4 If goods are damaged in transit, you must notify PromoLink within 48 hours of delivery with photographs of the damage. Failure to notify within this timeframe may affect your ability to make a claim.
8. Returns and Refunds
8.1 Due to the custom-made nature of promotional products, we generally do not accept returns or provide refunds for change of mind after artwork has been approved and production has commenced.
8.2 If the goods supplied are defective, damaged, or do not match the approved artwork, please contact us within 7 business days of delivery. We will assess your claim and, if valid, offer a replacement, reprint, or refund at our discretion.
8.3 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
8.4 To initiate a return or refund, contact us at sales@promolink.com.au within the timeframes specified above.
9. Intellectual Property
9.1 All content on the PromoLink website, including text, images, graphics, and design elements, is the property of PromoLink or its licensors and is protected by Australian and international copyright laws.
9.2 You may not reproduce, distribute, or use any content from our website without our prior written consent.
9.3 By submitting artwork or logos to PromoLink, you warrant that you are the owner or authorised licensee of the intellectual property and grant PromoLink a non-exclusive licence to use the artwork solely for the purpose of fulfilling your order.
10. Limitation of Liability
10.1 To the maximum extent permitted by law, PromoLink’s total liability to you for any claim arising from or related to your order or use of our website is limited to the total amount paid by you for the relevant order.
10.2 PromoLink is not liable for any indirect, incidental, special, or consequential loss or damage, including loss of profits, loss of revenue, loss of data, or loss of opportunity, even if we have been advised of the possibility of such losses.
10.3 Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied by the Australian Consumer Law that cannot be excluded.
11. GST
All prices are exclusive of GST unless otherwise stated. GST will be added to your invoice in accordance with the A New Tax System (Goods and Services Tax) Act 1999.
12. Privacy
Your personal information is collected and handled in accordance with our Privacy Policy, available at www.promolink.com.au/privacy-policy. By using our website and services, you consent to the collection and use of your information as described in that policy.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria for the resolution of any disputes arising from these Terms.
14. Changes to These Terms
We may update these Terms from time to time. The current version will always be available on our website. Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
PromoLink
1628 High St, Glen Iris VIC 3146
Phone: (03) 9855 1108
Email: sales@promolink.com.au
Website: www.promolink.com.au