PromoLink | www.promolink.com.au | Last updated: August 2026
PromoLink (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.promolink.com.au or engage with our services.
By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.
1. Who We Are
PromoLink is an Australian-owned promotional products and branded merchandise supplier based at 1628 High St, Glen Iris VIC 3146. We supply workwear, corporate uniforms, promotional merchandise, branded gifts, and custom apparel to businesses across Australia.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Contact details: name, email address, phone number, business name, and postal/delivery address
- Account information: username, password (encrypted), and account preferences if you create an account on our website
- Order information: products ordered, quantities, artwork files, billing details, and delivery instructions
- Quote requests: product enquiries, event dates, quantities, and budget information you provide
- Payment information: we do not store full credit card details; payments are processed by third-party payment providers (Stripe, PayPal, or similar)
- Communication records: emails, messages, and other correspondence between you and our team
- Website usage data: IP address, browser type, pages visited, time spent on pages, and referring URLs (collected via cookies and analytics tools)
3. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you: when you submit a quote request, place an order, create an account, contact us by phone or email, or interact with our website forms
- Automatically: when you visit our website, we may collect usage data through cookies, Google Analytics, and similar technologies
- From third parties: payment processors, freight carriers, and other service providers involved in fulfilling your order
4. Why We Collect and Use Your Personal Information
We collect and use your personal information to:
- Process and fulfil your orders and quote requests
- Communicate with you about your order, artwork approvals, and delivery updates
- Provide customer support and respond to your enquiries
- Send you relevant marketing communications, with your consent. You may opt out at any time.
- Improve our website, products, and services
- Comply with our legal obligations under Australian law
- Detect and prevent fraud or misuse of our website
5. Disclosure of Your Personal Information
We may share your personal information with:
- Freight and logistics providers: to arrange delivery of your order
- Payment processors: to process payments securely
- Suppliers and decorators: to produce and decorate your branded merchandise (only the information necessary to fulfil your order)
- IT and software service providers: including our website host, email platform, and CRM systems
- Professional advisers: accountants, lawyers, and insurers as required
- Government and regulatory authorities: where required or permitted by law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Storage and Security of Your Personal Information
Your personal information is stored on secure servers located in Australia or with reputable cloud service providers. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include encrypted data transmission (SSL/TLS), restricted access controls, and regular security reviews.
While we take reasonable precautions, no data transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.
Types of cookies we use:
- Essential cookies: required for the website and shopping cart to function
- Analytics cookies: help us understand website traffic and usage patterns (Google Analytics)
- Marketing cookies: used to deliver relevant advertising (only where consent is given)
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
8. Direct Marketing
With your consent, we may send you promotional emails or messages about our products, services, and special offers. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly at sales@promolink.com.au.
We will not send you unsolicited commercial electronic messages in breach of the Spam Act 2003 (Cth).
9. Access and Correction of Your Personal Information
You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, incomplete, or out of date. To make a request, contact us at:
Email: sales@promolink.com.au
Phone: (03) 9855 1108
Address: 1628 High St, Glen Iris VIC 3146
We will respond to your request within a reasonable timeframe. In some circumstances, we may not be able to provide access. For example, where providing access would unreasonably impact the privacy of another individual. If we decline your request, we will give you written reasons.
10. Complaints
If you believe we have handled your personal information in a way that does not comply with this Privacy Policy or the Australian Privacy Principles, please contact us using the details above. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with the date of revision. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
PromoLink
1628 High St, Glen Iris VIC 3146
Phone: (03) 9855 1108
Email: sales@promolink.com.au
Website: www.promolink.com.au